Shipping Information
Last updated: 02/07/2025
1Free Mainland UK Delivery
We offer complimentary delivery on all orders within mainland UK — no minimum spend required.
2Same-Day Dispatch
Orders placed by 8:00 AM (Monday to Friday) are dispatched the same day. Orders placed after this time, or during weekends and bank holidays, will be dispatched on the next working day.
3Delivery Timeframes
- •Standard Delivery (Free)
Estimated delivery within 2 to 5 working days.
- •Express Delivery (Paid)
Delivered on the next working day.
4Packaging Information
Please note: Due to courier requirements, larger rugs may be shipped folded rather than rolled. This does not impact the quality or performance of the product.
5Order Tracking
A tracking link will be emailed to you once your order has been dispatched, so you can monitor your delivery status in real time.
6Need Help?
If you experience any issues with your delivery, our customer service team is happy to assist.